IRC Associate Director, Global CRM (Salesforce) Job 2026 – Remote Opportunity in the USA, UK and Kenya
The International Rescue Committee (IRC) is inviting applications for the position of Associate Director, Global CRM (Salesforce). This senior technology leadership opportunity is open to eligible candidates in the United States, United Kingdom and Kenya.
The successful candidate will lead IRC’s global Salesforce platform, overseeing its strategy, architecture, technical development and integration with fundraising and supporter engagement systems.
The role offers an opportunity to work remotely while leading a global CRM team and supporting the organisation’s digital transformation, including the potential transition to Salesforce Nonprofit Cloud and the responsible adoption of artificial intelligence technologies.
This is a full-time position with an annual salary of up to $120,000 in the United States or £84,058 in the United Kingdom, depending on location and experience.
Job Overview
| Job Detail | Information |
|---|---|
| Organisation | International Rescue Committee (IRC) |
| Position | Associate Director, Global CRM (Salesforce) |
| Job Reference | JR00005814 |
| Locations | USA, UK and Kenya |
| Work Arrangement | Fully Remote |
| Employment Type | Full-time |
| US Salary | $113,102–$120,000 |
| UK Salary | £69,440–£84,058 |
| Travel | 3–5 times annually |
| Application Deadline | Not specified in the supplied announcement |
About the International Rescue Committee
The International Rescue Committee is a global humanitarian organisation responding to some of the world’s most serious humanitarian crises.
Founded in 1933 at the request of Albert Einstein, IRC works in more than 40 countries and 29 cities across the United States.
The organisation provides assistance in health, safety, education and economic wellbeing to people affected by conflict and disaster.
IRC also works to restore dignity, strengthen communities and help vulnerable populations rebuild their lives.
About the Associate Director Position
The Associate Director will lead IRC’s global Salesforce ecosystem, which supports a multi-million-dollar fundraising operation and approximately 500 staff members.
The organisation currently operates a heavily customised Salesforce Nonprofit Success Pack (NPSP) platform and is evaluating a potential transition to Salesforce Nonprofit Cloud.
The successful candidate will lead this transformation while exploring opportunities to integrate artificial intelligence tools, including Salesforce Agentforce and external AI models.
Reporting to the Senior Director of Marketing Technology, the Associate Director will oversee the CRM strategy, technical architecture, platform governance and development team.
Key Responsibilities
The role combines strategic leadership, technical expertise and team management.
1. Salesforce Strategy and Platform Management
- Lead the global Salesforce platform strategy and roadmap.
- Oversee the evaluation of Salesforce Nonprofit Cloud.
- Develop business cases and migration strategies.
- Identify opportunities for responsible AI adoption.
- Prioritise technology investments and platform improvements.
2. Technical Architecture and Development
- Oversee Salesforce architecture, integrations and data management.
- Establish technical standards for Flow, Apex, APIs and Lightning Web Components.
- Reduce technical debt and improve platform performance.
- Oversee integrations with fundraising, finance and reporting systems.
- Participate in technical development when required.
3. Team Leadership
- Lead and develop Salesforce administrators, developers and business analysts.
- Manage performance, recruitment and professional development.
- Supervise external contractors and implementation partners.
- Promote effective technical documentation and engineering standards.
4. Governance and Security
- Oversee platform security, access management and data quality.
- Ensure compliance with GDPR and relevant data protection requirements.
- Manage system releases, testing and incident resolution.
- Maintain reliable reporting and business continuity arrangements.
Qualifications and Experience
Applicants should have a bachelor’s degree in Information Technology, Computer Science, Business Systems or a related discipline, or equivalent professional experience.
Preferred professional certifications include:
- Salesforce Application Architect.
- Salesforce System Architect.
- Nonprofit Cloud Consultant.
- Salesforce Advanced Administrator.
- Platform App Builder.
- Platform Developer I or II.
Professional Experience
Candidates should demonstrate:
- Significant experience leading enterprise Salesforce platforms.
- Strong knowledge of Salesforce architecture and integrations.
- Experience managing technical teams.
- Experience developing technology strategies and implementation roadmaps.
- Knowledge of nonprofit fundraising, donor management and supporter engagement.
- Experience managing APIs, ETL processes and data integrations.
- Understanding of GDPR and international data protection requirements.
- Strong stakeholder management and communication skills.
Experience with Nonprofit Success Pack, Nonprofit Cloud, Agentforce, Pardot and international nonprofit organisations is advantageous.
Salary and Benefits
The advertised annual salary ranges are:
| Location | Annual Salary |
|---|---|
| United States | $113,102–$120,000 |
| United Kingdom | £69,440–£84,058 |
The final salary will depend on the candidate’s location, professional experience, skills and internal compensation arrangements.
The position is fully remote, with approximately three to five work-related trips annually for team meetings, learning and professional development.
Successful candidates will receive local employment contracts based on the applicable country salary scale.
Eligible Locations and Remote Work
Although the position is advertised as remote, applicants must be located in one of the specified eligible countries:
- United States.
- United Kingdom.
- Kenya.
Candidates must have the legal right to work in their chosen location.
The vacancy announcement also indicates that successful candidates will be employed under local contracts.
How to Apply
Interested candidates should visit the official IRC careers website and search for the position using the job reference number.
Position: Associate Director, Global CRM (Salesforce)
Job Reference: JR00005814
Work Arrangement: Fully Remote
The closing date was not specified in the vacancy information provided. Applicants should consult the official recruitment listing for the latest application deadline.
Final Thoughts
The IRC Associate Director, Global CRM position offers an opportunity for experienced Salesforce professionals to lead technology transformation within a major international humanitarian organisation.
With responsibility for global CRM strategy, enterprise architecture, fundraising technology, AI integration and technical team leadership, this is a senior opportunity for professionals with substantial Salesforce experience.
Interested candidates with the required technical expertise and legal right to work in the United States, United Kingdom or Kenya should explore the vacancy through the official IRC careers portal.
